• Member Services • Activation Services • Reminders • Customer Satisfaction Surveys • Product or Service Introductions • Patient Satisfaction Surveys • Physician Referral Services • Inbound Acquisition • Literature and Information Requests • Inbound Customer Care ( Troubleshooting /Customer Complaint Handling ) • Outbound Welcome Calls • New Member Acquisition • Plan/Benefit Changes • Enrollment and Application Processing • Win Backs / Retention • Post-Discharge Patient Surveys